Soft Skills:  Personal Attributes Needed for Success in the Workplace

Everyone needs and has some degree of soft-skills, which are defined as interpersonal (people) skills.  These are difficult to define and evaluate, yet critical to the ultimate success of the individual and the organization as a whole.  Soft skills relate to communication, listening, understanding, compassion and responsiveness.  While the focus of this session is on soft-skills, we also address the hard-skill of writing since this is a critical component of communications.

This session is ideal for everybody, regarding of seniority or position type.  A key objective is to open-up the attendee’s insights to soft skills by appealing to attitudes and intuitions through situational workplace scenarios.  Topics include: